Refund Policy ("No Fix, No Fee" Guarantee)
Effective Date: 11 August 20261. "No Fix, No Fee" Guarantee
We stand by our expertise. If our technicians are unable to resolve the primary technical issue you contacted us for, you will not be charged for the service.
2. Eligibility for Refund
If you have been charged and the original problem reoccurs within thirty (30) days of the initial service date, we will attempt to resolve the issue again at no additional cost. If we are still unable to fix the issue, you are entitled to a full refund.
3. Exclusions
Refunds are not applicable if:
- The issue reoccurs due to new hardware/software changes made by you after our service.
- Your device gets infected by a new virus or malware after we have successfully cleaned it.
- The issue is caused by hardware failure that requires physical repair.
4. Process for Requesting a Refund
To request a refund, please call our support line at (844) 204-9297 within the 30-day period. Refunds will be processed back to the original method of payment within 5-7 business days.